Below is a list of questions answered for you. You hope we have covered off most questions. Of course, we’d love to chat so please contact us with more questions you may have about our products and service.
DO YOU HAVE A SHOWROOM?
We have consultants based around Australia and our service includes bringing the showroom to you. If you would like to visit us we have a showroom in Murarrie, Brisbane and would love to see your friendly face. We are open Monday to Friday from 9 am – 5 pm. Appointments are required so please contact us on 1300 035 919.
2. WHAT STATES DO YOU SERVICE?
Whilst we are based in Brisbane our consultants we have consultants in Sydney and Melbourne. We also service all parts of Australia and would love the opportunity to visit your company to showcase what we can create for your team?
3. DO YOU HAVE A CATALOGUE?
We have several catalogues and they can be viewed HERE. As a custom design uniform company, it’s impossible to showcase all that we do. The catalogue is designed to give you a taste of what’s possible.
4. DO YOU CARRY STOCK?
The Uniform Edit is a custom uniform company and therefore all items are created to order. We do not carry stock. We do carry several samples of our range and can create custom samples for you before going ahead with your uniform order.
5. WHAT IS YOUR TURNAROUND TIME ON PRODUCTS?
From official sign off on quote to delivery the turnaround time is six weeks.
6. HOW DO WE WORK OUT SIZING?
As part of our service, The Uniform Edit highly recommends a fitting is conducted at your place of work for the initial order. There is no extra charge for this service. A fitting consultant will visit your place of work with a full-size range of samples. Each staff member will be given the opportunity to try on the styles they will be ordering to make sure they are selecting garments that fit them well.
If a staff member is not able to make the fitting or new staff join the business and a fitting isn’t possible, our comprehensive how to measure guide is available HERE. Our friendly team is just a phone call away and can assist you with any sizing questions or send you fit samples to try on as well.
7. IS THERE A MINIMUM ORDER?
For first orders placed with The Uniform Edit we require a minimum order of 10 pieces – this can be mixed between shirts, dress, etc. For subsequent orders, there is no minimum. You can order a single piece. For custom ties, scarves and polo shirt minimum requirements are 50 units.
8. IS THERE A SURCHARGE FOR SMALL ORDERS?
Pricing of your uniform is determined at the initial order. For some clients, the original price is locked in for all re-orders, even if they are single units. Sometimes there is a surcharge on re-orders and this is dependant on the initial order placed and pricing agreed on between The Uniform Edit and our client.
9. WILL I ALWAYS BE ABLE TO ORDER OUR UNIFORM OR WILL THE RANGE BE CANCELLED?
Your uniform designs are created just for you and will always be available. Remember as a custom uniform company we can create your uniform just for you. If you select fabrics from our stock range, The Uniform Edit, will hold stock and ensure the fabric is available for your re-orders. From time to time we may have fabrics on back order. If this is the case we will communicate this with you.
10. CAN I ORDER UNIFORMS IN THE SAME FABRIC FOR MEN AND WOMEN
Absolutely. That’s why we always suggest you go custom. As we make each uniform from scratch we can use the same fabric to create products for men and women.
11. WHAT STYLES OF SHIRTS DO YOU MAKE?
For men and women, we have two fits – a relaxed and a tailored fit. Both fits are designed with Europen influence and as such are beautifully tailored to flatter the body and work with various body shapes. For men, shirts can be made in long sleeve, roll-up tab and short sleeve. And for women, they can be made as a long sleeve, roll-up-tab, three quarter and short. In addition to the classic business shirt we can create a whole range of shirts from military style, to concealed plackets, and so much more.
12. CAN I ORDER A STAFF UNIFORM UNIQUE TO MY COMPANY
Absolutely, that’s our speciality. If your company is looking for something exclusive talk to us to come up with an exclusive design.
13. DO YOU CHARGE DELIVERY?
Delivery is included in our pricing.
14. WHERE CAN I FIND A PRICELIST?
We don’t have a stock standard pricelist as all our products are custom. Price is based on the design chosen, fabric and quantity.
15. CAN I ORDER ONLINE?
First orders placed are always done with our consultants as there is usually a process to follow with the design and fittings. Once your first order is placed we will set you up online with your individual online uniform store and log in. Here you can place all your future re-orders and manage your invoices and fine details.
16. DO YOU WHOLESALE?
Yes we do. If you are interested in becoming a distributor find our more HERE or call us on 1300 035 919
17. DO YOU SELL TO INDIVIDUALS?
Unfortunately, we are unable to service individuals.
18. CAN I GET A FABRICS CUSTOM MADE
Yes, you can. Depending on quantities we can custom make fabrics for shirts, blouses, polos, linings and suiting. We will work with you to create a custom design and sample before proceeding with production. Please keep in mind that we do require minimums for this service. Quantity is dependant on the type of fabric.
19. DO YOU DO FITTINGS AT OUR OFFICE?
Absolutely – this part of our service is key. We highly recommend a fitting and will come to your place of work. The fitting service is including in our pricing.
20. HOW DO I ARRANGE A CONSULTATION
For an obligation, free consultation contact us on 1300 035 919 or fill out this form and we’ll be in touch within 24 hours.
21. CAN I RETURN ITEMS THAT DON’T FIT ME?
I’m afraid that given the uniforms are custom made for you, we are unable to sell the items if you return them. This is why the consultation phase and the fitting phase is crucial. And if you are concerned about which size to order we are at your service to ensure you either try on a fit sample or are confident at using our fitting guide.
22. CAN YOU ARRANGE EMBROIDERY?
We can definitely take care of this for you. We will work with your team to produce digital and physical samples for your approval before embroidering your uniform items. For more information on Embroidery click HERE.
23. DO YOU SCREEN PRINT?
We can definitely take care of this for you. We will work with your team to produce digital samples for your approval before screen printing your uniform items. For more information on Screen Printing click HERE.