Returning custom shirts and shirt dresses
Our return policy on custom items differs to returns on other ‘non custom’ items.
You will have an opportunity to return your first custom item for an exchange or refund only on your first purchase. If you order a custom item for the first time, and you are not satisfied with the fit. With your guidance we will re-make your shirt or shirt dress in the correct size – we will only make your shirt again for free one time only. So be sure you communicate your size issue so we can nail it second time round. If for some reason we can’t get it right the size right the second time, we won’t try again – we’ll simple refund you.
BUT, you can only return your first custom item. We strongly suggest, if you are unsure of your size, to order ONE CUSTOM SHIRT OR SHIRT DRESS first, that way if it’s not right we can make it again and then lock in your exact size on your profile so all future orders will be perfect!