This distinctive luxury lodge immersed in the Freycinet Peninsula runs an extraordinary service that is almost expected to exceed expectations. The attention to detail that goes into this kind of hotel is what makes it superior. So, every part of what their customer will experience must be carefully catered to. Interaction with the hotel staff is critical to their success. Regardless of how beautiful the surroundings are, the customer service must be on point. Reflective of the customer service is the way the staff are presented. Besides appearing professional, so much more goes into this look.
One would normally expect a formal uniform at a super luxury venue, but Saffire desired something more suited to their architecturally impressive eco lodge – without the formal suit as such. People go to Saffire to get away from the city life. It’s a rural and relaxed environment with a retreat feel, so they wanted it to seem like staff are floating around guests in harmony with their environment. It’s a tricky one because it must meet 5-star standards in an informal fashion.